On this page you will find answers to frequently asked questions. If you have any other question, please contact us.
An Escape Room is a space that has been decorated and furnished with a specific theme. The room hides clues, codes and puzzles. From the moment the door closes behind you, you and your team will have one hour to find the clues and use them to crack the codes and solve the puzzles. In this way, you will get through the game step by step to ultimately find your way out of the room.
Our address is:Performance Factory – Building Oost 1st floorHoge Bothofstraat 497511 ZA Enschede
Sure!Outside of shopping hours (Mon – Sat 9:00-19.00 hrs, Thur 9:00-21.00 hrs.) you can park free of charge in the parking spaces in the Hoge Bothofstraat and Hoog en Droog, right across Building Oost. You can also put your car in the big parking place at the corner of the Oldenzaalsestraat / Hoge Bothofstraat, at approx. 300-meter walking distance. Be aware of different regulations for possible additional shopping Sundays or Holidays (12:00-19:00 hrs.).During shopping hours you can park at the parking deck on top of the Oost building. We can provide exit tickets for €1 / day. The entrance can be found at the Bothofstraat, at the blue P sign. This looks like this: link. Next to the payment terminal you can take the stairs down: Room Escape Enschede is located right under the parking deck on the 1st floor of building Oost.
Reservations are mandatory. You can book online here. Would you like to play the same day, then call +31 (0)6 4747 6563.
Yes, no problem at all. The exit ticket we will give you after the game allows for leaving 24 hours per day. So, if it fits your programme, your car can stay in the parking before and after the game. The parking deck is even accessible even after our building is closed, so you can leave whenever you ant.
From 2 to 30 players!You play our rooms with 2-6 participants per room. Playing with 3-5 people is ideal as it allows for an optimum experience. If your party consists of more than 6 players then you will be split into teams. Up to 12 players can play in one round: more than 12 participants means that there will be more rounds. There are multiple options for the contents of your programme, so you do not have to wait for each other. For more information, take a look at this page. Every group is different, so we are happy to discuss what programme options suit you best!
We can make an exception so that you can play with 7 people, but you have to take into account that the room will be busier. This may have an effect on moving space and communication in the room. Is your goal to enjoy the game as much as possible, then we recommend to split into two teams. You can play two different rooms at the same time, or the same room one group after the other. You can make it a competition and have the two teams battle against each other.Is it more about fun, and you like to play with 7 people, then we are willing to make an exception, which costs the same as when the team consists of 6 players.More than 7 players is not possible, unfortunately, as it would not give you the same great Room Escape experience.
Yes, the “Lab” room is suitable for children aged 12 years and over. We can discuss bringing younger children, accompanied by an adult. We can also adapt the Lab, so it can be used by a group of children aged 12 years or over, without an adult participant. Please indicate when making your reservation.Our “Doka” room is dark, which makes the game for younger players a bit more exciting and is therefore suitable for players from 16 years and over. We can discuss bringing younger children, but only when an adult accompanies them. The “Office” room contains shock effects and is therefore suitable for players aged 18 years and over.
We think it is more fun to play the same room. You have the same experiences that you can share afterwards. You can also compare results and thus make it a competition.If, due to time constraints, it is not possible to play one group after the other, then you always have the option to play different rooms simultaneously. You start and finish at the same and do not have to wait for each other.
Our new room, the Office (opening in the beginning of 2018) contains shock effects, and can be scary for some players, which is why we set the minimum age to 18. The Doka is not scary but some may find it to be thrilling. No shock effects in this room, but the darkness may cause some tension. For this reason, the minimum age for the Doka is 16 years. The Lab is friendlier, suitable for 12 years old and over.
No. All you need to play the game and find the solution can be found in the rooms.
Yes, our rooms are suitable for players who are less agile. However, to access our location you need to go down a (broad) stairway.
You can pay with cash at our location. Prepayments can be done through iDeal, when making the online reservation as well as before your visit. Companies can pay on invoice and per bank transfer.
We recommend making a reservation as early as possible. Thursdays, Fridays and Saturdays are particularly busy. Timely reservation increases your opportunity to book the desired date and time.
It is indeed possible to take an option for a date and time, especially when the date/time and number of participants are not yet sure. To request an option go to the online contact form, send an email to email@example.com or call met +31(0)6 4747 6563.Can we change our reservation?Sure, you can! When, for example, the number of participants changes, but not the number of rooms, then there is no need to inform us ahead. Changing the number of participants may, however, change the price per person. Does the change mean that the number of rooms change as well, then please contact us as soon as possible. For cancellations, please check the question below.
It can happen of course that a reservation must be cancelled. You can cancel free of charge in all circumstances until 7 days before the reserved day and time slot. When cancelling within a week, we will offer you the option to move your reservation to another date and time (Sun-Wed). If you cannot find an alternative date, the we can give you a voucher with the same value as the amount of your reservation.If none of the above solution works for you and the reservation needs to be cancelled we have to charge fees. See our General Conditions for more information.
Absolutely! We can offer gift vouchers for a certain amount (e.g. € 30) but also the full amount for playing a room. You can get the gift voucher at our location, but we can also send one to you. Contact us via the online contact form, by email to firstname.lastname@example.org or call +31(0)6 4747 6563 if you wish to order your voucher.
We expect the Office room to be ready at the beginning of 2018. More information to follow at our website and Facebook page.
One of our staff is present 15 minutes before the start to receive you and your team. Make sure to arrive 10 minutes before the start of the game so our staff can give you instructions. The game hour starts at the agreed time. In case you are late, then that time may be deducted from your allocated one hour.
Because the next group has to start in time as well, we normally do not have the flexibility for later starts, etc.. We therefore request all participants to be present 10 minutes before the start of the game. Please contact us as soon as possible, if for some reason this is not possible. We can then take this into account, and in some cases, make sure that you can still use the full hour. We cannot give any guarantee that this will be possible, so be in time!
Our staff likes to give its undivided attention to every group, which usually means that we do not have extra colleagues available to attend to a group that arrives earlier. We can arrange for an additional host if you prefer to arrive earlier. Please notify us in due time. As from the 4th of November 2017, all groups that wish to come early can go to the Twentsche Foodhal where you can enjoy a drink and you will be picked up by our staff when your room is ready for you.
Multiple activity options can be found close to our Escape Rooms, in the same building and direct surroundings, such as the Bounz trampoline hall and the bouldergym (climbing wall) Cube. In the opposite building (building Zuid, at 100 meters) the Twentsche Foodhal opens on the 4th of November, which is a cosy and hip place for a drink and a bite. Other options in the neighbourhood are possible and we are happy to help you setting up a programme depending on your wishes.
There are no facilities for diner in our location, but you can have eat nearby in the Twentsche Foodhal. Arrangements are possible and we will make more information available shortly. In Enschede’s city centre, at walking distance, there are multiple alternatives suiting every budget. Leave a message at our online contact form, send an email to email@example.com or call us at +31(0)6 4747 6563.
No, this is not necessary. You only need a minimum of language to play the game, and messages are in Dutch as well as English when they occur. The hints during the game, as well as the instructions before can also be given in Dutch and English. Other languages are possible in some cases.